Borough Council of Wellingborough

Coronavirus (COVID-19): services, facilities and guidance

Community support

Northamptonshire’s Community Resilience Service launches new Coronavirus Support Line

A support line has now been launched to support the most vulnerable members of our community which allows those who cannot leave their homes under current restrictions and those who have nobody to call upon for help, to request support in getting access to food, prescriptions and other vital services that they require.

The new support line number is 0300 126 1000 (option 5)

The Customer Service Centre at Northamptonshire County Council will be ensuring that each call is appropriately triaged so that individuals receive the care and support that is appropriate to their needs.

The Community Resilience Service will co-ordinate requests for help in conjunction with the Borough Council of Wellingborough, mapping requests and linking them up with local community groups, volunteers and voluntary organisations who have pledged their support.  We will be actively supporting this process and working to support those most in need in our local area.

Wellingborough support for the local community

Our team is working hard to work in collaboration with the county-wide community resilience hub to respond to calls for support from vulnerable residents across the borough and allocate the help they need from the fantastic team of volunteers and organisations who registered their services.

We have been able to provide vital support for residents, including those who are self isolating due to their health. Everyone who we have been in touch with so far has been incredibly grateful for the help they’ve received.

We will continue to work with our band of volunteers, organisations and the county-wide community resilience hub to ensure that everyone has access to the help they need.

Volunteer to help those in need

Are you free to volunteer to help someone in need due to the coronavirus pandemic? Perhaps you're part of a group that already provides help in the community?

In addition to the Government's volunteer scheme for people to help the NHS, Northamptonshire County Council is co-ordinating a local effort along with other councils and partner organisations for people to help their community.

Northamptonshire County Council particularly wants to hear from community groups and volunteers who can offer help with:

  • tackling loneliness through phone or face-to-face contact, where appropriate
  • prescription collection for someone who finds themselves unable to leave the house
  • community support such as transporting items between foodbanks or helping in a kitchen

Sign up at Northamptonshire County Council's website.

Guidance on how to help safely

Guidance for volunteers - Staying Safe Whilst Volunteering During COVID - 19

Voluntary Impact Northamptonshire COVID-19 Information Hub

A resource section for community and charity groups has been established with information on funding opportunities, safeguarding and volunteering, digital and general resources that will help during the pandemic.

There is also a volunteering and wellbeing section where you can find out more information about volunteering during the pandemic and hints and tips on improving your wellbeing whilst on lock down.

Volunteer funds

The National Emergencies Trust (NET) has launched an appeal to raise funds to help local charities to support those individuals suffering hardship as a result of the coronavirus outbreak. The National Emergencies Trust will distribute money raised through a number of charitable organisations including local Community Foundations, to ensure it reaches those who need it most.

Northamptonshire Community Foundation will work to make sure the fund reaches the communities that need the most support. Find out more here.

Food safety for community cooking and food banks

The Food Standards Agency has published guidance that provides food safety information and guidance for individuals or groups wishing to prepare meals at home for their community. Find out more here.