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Emergency Planning

Emergency Telephone Numbers

Dial 999 for police, fire or ambulance in emergencies. You can also dial 112 anywhere in the European Community to contact the emergency service.

An emergency is described as:

  • a threat to life - by another person or by an injury
  • or when there is a need for immediate police action

Tell the operator:

  • who you are, your address and telephone number
  • where the incident is taking pace, be as specific as possible
  • what is happening

Council out of hours contact

If you also wish to report an incident to the council ring 0300 126 3000 and you will be directed to an appropriate person. Out of office hours you will be given alternative numbers to contact.


Anonymously report information on crimes to 0800 555 111


Register with Floodline Warning Direct

If you prefer to register by telephone, or if you need help during the registration process, please call Floodline on  0345 988 1188


Visit the NHS Pharmacies List to find your nearest pharmacy

Utilities - Electricity

To report a power cut or dangerous situation contact 105.

Utilities - Gas

National Grid 24 hour emergency line: 0800 111 999

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free National Grid emergency line immediately.

Visit: National Grid

Utilities - Water
Anglian Water 24 hour emergency line: 03457 145 145

Visit: Anglian Water

NHS 111 Services

111 is the NHS non-emergency number. Its fast, easy and free.  Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a serious of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year.  Calls are free from landlines and mobile phones.