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Customer Relations

Customer Charter

Our Customer Commitment sets out the level of service you can expect from us and what we aim to deliver.

Customer Feedback, Compliments, Comments and Complaints

We welcome feedback from our customers. You can:

Our Customer Feedback Leaflet summarises our Compliments, Comments and Complaints Policy.


You can view and comment on planning applications on-line or in the office.

There is also a Petitions, Consultations and Comments section on our website which will link you to the Consultations and Petitions page.

From time to time we undertake consultations asking for your views on specific issues. Details of these will normally be in the local press and on the homepage of our website. We also email or write to people who are registered on our consultation database as being willing to be consulted on issues affecting the borough. If you would like to be included on the database, contact the Organisational Development Team info@wellingborough.gov.uk or telephone 01933 229777.