Appeals and Disputes

You must contact us within one month of the date on the notification letter if you want us to look at the decision again. Your claim will be checked again if:

• you think that your benefit is wrong, or
• you have been notified that you are not entitled, but you think you should be.

If you do disagree with, or do not understand the notification letter you can contact us for a more detailed explanation.

Once we have received your letter we will ensure that a different officer looks at your claim again. We will then send you a letter to confirm the original decision or amend your entitlement.

An Appeal Tribunal is the second stage of the process if you still disagree with the decision after we have looked at it again. The Appeal Tribunal is completely independent of the Benefit section and is there to look at your case again and decide if we have made the correct decision.

REMEMBER - if you do not agree with the original calculation you must always appeal in writing first to the Benefit section.

All correspondence should be addressed to:
The Benefit Section
Borough Council of Wellingborough
The Council Offices
Tithe Barn Road
Wellingborough
Northamptonshire
NN8 1BN

Telephone: 01933 231692

For further information on the appeals process please contact us.