Borough Council of Wellingborough

Privacy Notice - Council Tax, Non Domestic Rates and Benefits

Why we collect information about you

We collect and hold information about you, and those in your household to administer and collect Council Tax, including the assessment of your entitlement to discounts and / or exemptions; the collection or enforcement of outstanding debts such as unpaid Council Tax, Housing Benefit overpayments, Former Tenant Arrears and other sundry debts.  

In order to carry out our statutory duty/obligations it is necessary for us to collect personal information from you to include your name, address, contact details and other supporting personal information.

We may also collect personal information in some cases to administer and process the collection of Non Domestic Rates.

How will we use the information we hold about you?

We will collect information about you for:

  • The administration and collection of Council Tax/Non Domestic Rates;
  • The assessment of your entitlement to benefits;
  • Administration and collection of outstanding funds owed to the Council;
  • Where the processing is necessary to comply with legal obligations, for example the prevention or detection of crime including fraud;
  • The protection of public funds.

    What is the basis for us to process your data?

    The basis for processing the data is:

    •    Our legal obligation under the following legislation:

  • Council Tax (Administration and Enforcement) Regulations
  • Local Government Finance Act 1992
  • Welfare Reform Act 2012
  • Localism Act 2011
  • Social Security Contribution & Benefits Act 1992
  • Housing Benefit Regulations 2006
  • Housing Benefit (Persons who have attained the qualifying age for state pension credit) Regulations 2006
  • Council Tax Support Reduction Scheme
  • The prevention / detection of crime, including false representation in accordance with the Fraud Act.

    Who we will share your information with?

    We will only share information with other organisations where it is necessary, either to comply with a legal obligation, or where permitted under Data Protection legislation, for example where sharing is necessary for us to carry out the Council Tax function or if there is a public interest to do so such as the prevention and / or detection of crime. This could include the need to disclose sensitive or confidential information such as medical details to other organisations.

    We may share information that is given to us with other organisations that inspect or handle public funds to prevent and detect fraud including:

  • Department for Works and Pensions
  • HM Revenues and Customs
  • National Audit Office
  • Cabinet Office
  • The Police
  • Other Local Authorities

    The Cabinet Office is responsible for the National Fraud Initiative which carries out data matching exercises. Data matching is comparing computer records held by one organisation with other computer records held by the same organisation or a different one. This is usually personal information.

    Computerised data matching allows us to identify claims and payments that may be fraudulent. A match means that there is an inconsistency between the sets of records that need investigating. 

    Other ways we may use your details.

    We may also use our customer details within the Council for

  • Keeping the electoral register up to date;
  • Licensing private rented properties;
  • Collecting debts owed to the Council 
  • Other services areas within the Council where the law allows or requires it, or to improve the service you receive 

    This means we may share your information with enforcement agents and / or debt management organisations engaged by us and the courts in relation to outstanding money owed.  It may also be necessary to share your information with credit reference agencies to help prevent and detect fraud and to confirm who is resident at an address.

    The Council may utilise the services of Experian to help determine the best course of recovery action.  For further information regarding Experian’s Privacy Policy, please visit their website: Experian

    How long do we keep your records?

    We will only keep your information for the minimum period necessary. The information outlined in this privacy statement will be kept after all action on your account has finished and the period required by the Council for legal or audit purposes has passed. All information will be held securely and will be securely destroyed when it is no longer required.

    For further information:

For details regarding your rights under Data Protection law or how to make a complaint if you think we have mishandled your personal information, please visit: or email: