Document Downloads: Complaints - procedure
The following documents are available for download. Documents in PDF format can be read using Adobe Reader.
MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.
Complaints Procedure
The Borough Council of Wellingborough complaints procedure is a distinct, but integral part of our Customer Care Strategy.
The Local Government Ombudsman is the final stage of the complaints process, but will in some circumstances consider your complaint before it has completed the stages set out in the Council's local complaints procedure.
Complaint form (PDF)- Complaints Procedure (PDF)
Local Determination of Standards Complaints
Advice on the submission of Standards complaints.