A to Z of services

Fair trading covers a wide area of consumer protection law such as the Trade Descriptions Act, Property Misdescriptions Act, Consumer Credit Act and many more Acts of Parliament besides. The primary purpose of this type of legislation is to ensure 'truthfulness of trade' thus preventing consumers being misled during contractual negotiations for goods and services.

 

Trade Descriptions Act 1968

 

The Act ensures that descriptions applied to goods and services are accurate and has been used successfully to combat common problems such as car 'clocking' and product counterfeiting. Its scope is very wide and also covers descriptions applied in all areas of trade.

 

Property Misdescriptions Act 1991

 

This Act is designed to regulate those persons in the course of estate agency or property development business who falsely describe or make misleading statements in relation to land. This includes amongst other things descriptions in relation to the address and location of a property, room sizes, easements and maintenance charges.

 

Consumer Credit Act 1974

 

This Act is designed to regulate those businesses or individuals who offer credit facilities to consumers so that there is 'truth in lending' and covers areas such as advertising, loans, mortgages and other credit transactions.

 

It aims to ensure that:

 

• credit is fairly provided
• goods, services and property are not misdescribed
• holidays and timeshare accommodation are not misrepresented
• prices are correctly displayed and do not mislead
• traders do not sell counterfeit goods
• steps are taken to end unfair trading practices
• terms in consumer contracts are fair
  

Further information is available from the Office of Fair Trading's website.

 

It is designed with two purposes:

• to protect consumers and explain their rights
• to ensure that businesses compete and operate fairly.
  

You can find essential information for businesses on how to comply with legislation enforced by the Office of Fair Trading, check advice on consumer issues, follow the progress of investigations and action taken, or simply download the leaflets and reports.

 

Alternatively, you can contact the Trading Standards Officers using the details at the bottom of this page.